Privacy notice
How Hanss Retail Ltd collects, uses and protects personal information.
Effective from 1 July 2026.
Who we are
Hanss Retail Ltd (company number 16957828) is the data controller for personal information collected through this website. Our registered office is 24 Maude Close, New Romney, England, TN28 8GL. Our trading location is 79 High Street, New Romney, Kent, TN28 8AZ.
If you have a question about this notice or about how we handle your personal information, contact us at info@hanssretail.co.uk.
Information we collect
When you use the contact form on this website, we may collect:
- Your full name
- Your email address
- Your telephone number, if you choose to provide it
- The enquiry category you select
- The content of your message
- Basic technical information used to protect the website from spam and abuse, such as submission timestamps
How we use your information
We use the information you provide to:
- Respond to your enquiry
- Manage correspondence with customers, suppliers and other business contacts
- Protect the website and our systems from spam, abuse and security threats
- Meet our legal and regulatory obligations
Our lawful basis for processing
Depending on the nature of your enquiry, we rely on one or more of the following lawful bases under UK data protection law:
- Legitimate interests — for example, responding to general enquiries and keeping our website secure
- Steps requested before entering into a contract — for example, responding to a supplier or business enquiry
- Legal obligation — for example, where we are required to keep certain records
How long we keep your information
We normally retain enquiry data submitted through this website for up to 12 months. We may keep it for longer where it relates to an ongoing business relationship, where we are required to do so by law, or where it is needed in connection with a legal claim or dispute.
Who we share your information with
We use the following service providers to help operate this website and manage business correspondence:
- Netlify — for website hosting and processing contact form submissions
- Microsoft 365 — for business email and document administration
We do not sell personal information to third parties.
Cookies and tracking
This website does not use Google Analytics, advertising trackers, marketing cookies, social media pixels, external chat widgets or third-party font tracking. We do not set non-essential cookies, so no cookie consent banner is required.
Your rights
Depending on the circumstances, you may have the right to:
- Request access to the personal information we hold about you
- Request that we correct inaccurate information
- Request that we delete your information
- Request that we restrict how we use your information
- Object to our processing of your information
To exercise any of these rights, contact us at info@hanssretail.co.uk. We will respond to legitimate requests in accordance with our legal obligations.
Making a complaint
If you are unhappy with how we have handled your personal information, please contact us first at info@hanssretail.co.uk so that we can try to resolve the matter. You also have the right to complain to the Information Commissioner's Office (ICO), the UK regulator for data protection.
Changes to this notice
We may update this privacy notice from time to time. Any changes will be published on this page.